Refund Policy

Leaving or cancelling Stripe Checkout before payment completes does not charge you. An order shown as pending after an abandoned checkout is not a completed purchase.

The proposed rule is a full refund when a customer asks before substantive document processing or review begins. Refund decisions are handled manually; the customer order link does not contain a self-service refund control.

A report is not proposed to be refundable solely because it finds no discrepancy or because the supplied records do not contain enough information for a check. Identifying a supported clean result or a documented information gap is part of the service.

A full or partial refund may be approved when:

• a material extraction or arithmetic error makes the report wrong;
• the supplied format cannot be processed and no report can be produced;
• the same purchase was charged more than once; or
• the settled amount or purchased tier does not match the order.

A disputed finding may be reviewed and corrected. The fact that another party disputes a finding does not by itself establish that the report is wrong.

Cancelling a subscription stops future renewal according to its Stripe subscription state. Cancellation does not automatically refund the current billing period. Any full or partial refund for that period requires a separate approval.

Email billing@commercialleasereview.ai with the order reference and a short explanation. Do not email source documents or the private customer capability link. We do not state a response deadline in this draft.

An approved refund is issued through Stripe to the original payment method. Stripe may process a full or partial refund, and the order records the resulting event. The card issuer, not this service, controls when the credit appears.